Terms & Conditions
Your use of and purchase of products is governed by the terms and conditions set out below. Please read them carefully. They do not affect your statutory rights. We may at any time make changes and any details displayed (Including prices).
Engraving
The size and layout of your engraving will be done based on the text left by the buyer during the ordering process. We may optimise your text layout dependant on the item or text required. Any adjustments made will be done to make the finished product look as good as it can. Any specific requirements regarding layout of text which cannot be express with the visualiser software, please contact us prior to your purchase. In the event of an engraving typographical error on our behalf, items will be replaced immediately on evidence of the error, we may require the item to be returned in which case we will supply a pre-paid label. It is important to ensure engraving instructions are left accurately as any errors made on your behalf may not be replaced.
Payment & Prices
The prices for the goods displayed for sale, are expressed in UK pounds and are inclusive of VAT. We cannot accept your order until you have paid for it in full. Upon payment, we will confirm acceptance of your order via email which will be sent to the email address you provide on your order details. The acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion. Payment can be made using our payment processor during check out procedure, we also accept Paypal.
Delivery
While we strive for prompt delivery nationwide, please be aware that next working day delivery can vary based on geographical location. More remote areas, such as the Highlands of Scotland and remote regions of Wales, may experience a delay of an additional day.
Your Right To Cancel Your Order
If you are not pleased with your order, you have up to 30 days to ask for a refund. Items that have been personalised are exempt from cancellation.
Description of Goods
All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All information on the website should be as accurate and up to date as possible. However, we cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.
Website Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit in the value of the incorrect price (including delivery charges).
Returns and Refund
Personal and bespoke products do not include a standard refunds / returns policy. We will however work with you to try and resolve any issues. Damaged goods will always be replaced on request, Please just contact us with your query and we will always do our best to help.
Availability of Goods All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
Applicable Law
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
All Terms and Conditions are subject to change and SavvyTag reserves the right to alter or withdraw any offers at any time.
These terms and conditions were last updated on Sunday, 22nd Feb, 2025.
